This is the first in a series about the hardest part of web-handling problem-solving: working with people.
As I teach in my classes, the easiest part of problem-solving may be figuring out the mechanics of a problem. The much harder part may be persuading people that you have it figured out and that they have to do something different (usually something they never thought of or something they didn’t want to do).
In this first clip, we talk about the obligations of suppliers to customers and customers to suppliers; particularly with regard to complaints.
Web201.54aYouTube clip link: https://www.youtube.com/watch?v=ZcCXjUDcPaI