I took a technical writing class as part of college requirements. Unfortunately, I and most other engineers were poorly taught.
My first employer, the largest and oldest web-machine builder, took information management quite seriously. They retrained all of its engineers on how to communicate, rather than to merely write. We were taught to write in first person, newspaper style, almost as if we were talking to our readers.
That retraining has served me quite well as the author of some 10 books, 200 articles and a thousand reports. My trademarked Web101 class has won awards in part because of my ability to make complex technical concepts easy to understand.
This is one of a series of two dozen clips in my "Life of an Engineer" series on my AllWebHandling channel of YouTube: