“We’re excited to offer this additional channel of communication to customers. It’s our on-going commitment to continually improving the customer experience while creating a pull for our services through the myNDC service cloud,” says Mahesh Havildar, vp-Global Customer Service. “Since the launch of myNDC, we’ve been constantly working to enhance system capabilities to broaden our breadth of services and increase responsiveness. For example, we’re working on new landing page for myNDC which will further enhance customer engagement. It should be available later this year.”
myNDC’s new Live Chat feature enables customers to get the answers they need to pressing service support questions or finding the right source to resolve other issues. It also includes a built-in Google translator that enables customers to submit service requests in their native language.
Focused on preeminent customer service, myNDC offers 24-7-365 support and a seamless customer service agent experience enabling NDC team members to efficiently create tickets, view a customer’s installed base or service history and tap into a comprehensive and growing knowledgebase. Customers have access to a rich database of frequently asked questions, can quickly reach NDC support through several channels and easily generate their own Return Material Authorizations (RMAs) for product repairs.