One of the key architects of the technology, Enercon’s Engineering and R&D Manager Brian Croke says, “In addition to collecting event, fault and operating data, the system’s artificial intelligence captures critical information when a fault occurs. It’s the equivalent of having an Enercon Engineer connected to the system with an oscilloscope at the time of the fault.”
This information is downloaded to a USB and sent to Enercon for review in the company’s proprietary data capture analyzer tool. This tool allows Enercon engineers to view all critical operating data across custom reports to diagnose problems and ultimately remedy the cause.
The technology has already proved valuable for Enercon’s customers both in the United States and around the globe. In addition to reducing the diagnosis time of potential issues, Enercon has also been able to update software remotely for customers without the need for a service visit.
For more information on this technology, contact Enercon at +1-262-255-6070 or www.enerconind.com