This important reinforcement is part of the enhancement process of the Technical Assistance
Service that Comexi launched in 2015 and, that, so far, has already allowed the installation of a new enlarged spare parts warehouse in Charlotte city, North Carolina (United States of America). The same city where the new headquarters of Comexi North America are located, which serve all United States and Canada.
In this way, the company’s technical service is substantially improved, making it closer, effective
and faster, following the demanding requirements of these markets. An improvement which,
with the expansion of Comexi North America’s spare parts stock, currently enables shipping
most of the required parts to US and Canadian customers directly from the group’s facilities in
North Carolina. In addition, the group plans to continue expanding its team and improve the
care network in this region, a key area for the company’s development plans.
Comexi guarantees the delivery of parts throughout the United States and Canada in 24 hours.
This is an important step forward that coupled with the good results achieved within the
implementation of SAP program that allows two-way visibility and permanent contact between
Comexi facilities in Charlotte and Riudellots de la Selva (Spain). Two clear examples of the
latest improvements the group is implementing, obtaining a significant increase in the number of
In this line, Comexi will expand its stock of spare parts exclusively for the US market, improving
its efficiency and attention. In parallel, the increasing technical team will serve to provide optimal
support to Comexi’s large number of clients, especially in the southern United States, such as
Texas, Arizona or Louisiana. A staff boost that Comexi wants to maximize in the coming years
adding new professionals to the technical support team and, at the same time, expanding the
services offered, adapting to new technologies.
Highly trained team to solve all clients’ requirements
Comexi’s US Technical Service team is made up of a wide range of professionals who offer
assistance throughout the life of the machine, once the equipment is already permanently
installed on each client’s plant.
Annually, Comexi’s technical service department as a whole conducts more than 850 visits and,
in the last 12 months, 80% of the 3.000 queries have been solved in a telematics way. At the
same time, following the values and principles of the company’s founder, Comexi bets on
innovation and permanently invests in the professional growth of its employees so they are upto-
date with all the news and latest technics and technologies.
Attention 24 hours a day, 7 days a week
SAT counts on electronic engineers, application engineers and multipurpose mechanics that
offer 24 hours a day attention, seven days a week, including holidays. They solve doubts,
urgencies and help to maintain client’s machines in perfect condition, avoiding unproductive
times. Whether is via telephone, online or in person, customers have a direct and permanent
line of communication with Comexi; a service that, at the same time, is one of the group’s great
Also, with the aim to provide immediate response to the customers, Comexi’s SAT has different
levels of intervention: remotely from its headquarters in Riudellots de la Selva (Girona, Spain) or
in person, in each country.
Optimizing performance through maintenance programs
In addition, the technical support team is also responsible for supplying the necessary spare
parts for each machine and provides the customers with the latest improvements that extend
the useful life and extract the maximum performance of their equipment.
In order to maximize client’s productivity, this service department offers additional preventive
maintenance services such as annual checks of maintenance programs, machine conditions
analysis or changing parts. They also have a wide range of personalized attention proposals
with technical machine audits; monitoring audits, transfer of equipment, technical training or
updates to optimize the performance of the machines.